Return policy

At PepperMao, your satisfaction is our priority. We want you to shop confidently, knowing that if a product doesn’t meet your expectations, our return and refund process is simple, clear, and customer-friendly.

1. Return & Exchange Eligibility

  • Items must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

  • Return or exchange requests must be made within 30 days of receiving your order.

  • Sale items, gift cards, and accessories are final sale and cannot be returned or exchanged unless defective.

  • If you receive a damaged, defective, or incorrect item, we will cover return shipping and offer a full refund or exchange, per your preference.

2. How to Initiate a Return or Exchange

  • Contact us at [email protected] within 30 days of delivery.

  • Please provide your order number, the item(s) to return or exchange, and the reason for the return.

  • Our team will respond promptly with return instructions and guide you through the process.

3. Refund Process

  • Once we receive and inspect the returned item, refunds are processed within 1–3 business days.

  • Refunds will be issued to your original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

  • Prefer an exchange? We’ll assist you in exchanging your item quickly.

4. Free Returns for Faulty or Incorrect Items

  • Report damaged, defective, or wrong items within 7 days of delivery.

  • We’ll provide prepaid return shipping and ensure you receive a full refund or replacement promptly.

5. Hassle-Free Customer Support

  • Our support team is here to assist with any concerns or questions about your order or returns.

  • You’ll receive updates throughout the return or exchange process so you’re never left in the dark.

6. Non-Returnable Items

For hygiene and safety reasons, the following are non-returnable:

  • Gift cards

  • Final sale or clearance items

  • Items that have been worn, damaged, or altered

7. International Returns

We accept returns on eligible international orders. Please contact us for detailed instructions to ensure a smooth return process.

Thank you for choosing PepperMao—where minimalist style meets modern confidence. We value your trust and are dedicated to providing a seamless shopping experience.

If you have any questions, please contact us at [email protected].